Gtl phone number to add money. If your contact information is provided to ViaPath, and you opt-in to receiving a text or email reminder alert, you will receive a text or email of the scheduled expiration of your account no later than 30 days before the account expires. All transactions occur in real-time. We are ready to help you now with representatives standing by. The secure way to Send Money and SecureMail messages to an incarcerated loved one. GTL Financial Services is a leading provider of automated payment services to the corrections industry and to a variety of state & local government departments. When an inmate attempts to dial an un-billable number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. Contact our customer support team if you still have questions. A CDCR inmate will only be able to use these funds to call the specific phone number the customer has used to establish their prepaid account. Detailed account setup instructions are available here. READY TO GET STARTED? Create Account Important Notices – learn more here In August 2020, the personal information of thousands of Telmate users was exposed and accessed by unknown attackers. All transactions occur in real time. 0115 or fill out the form below Oprima aquí para Español Make life easier on the inside for your loved ones. com, (2) Install the ConnectNetwork mobile app (Android or iOS) on your mobile device, (3) Call 800-483-8314 to use the automated system or speak to a live agent, (4) Use a GTL installed kiosk (where available), (5) Make a deposit at your local Western Union, or (6) Mail a check or money order made payable You can pay a GTL inmate phone either online or over the phone, although there are also other options, such as at a kiosk in the facility's visitation area. information Questions? If your contact information is provided to ViaPath, and you opt-in to receiving a text or email reminder alert, you will receive a text or email of the scheduled expiration of your account no later than 30 days before the account expires. Apr 8, 2022 · Are you thinking about how to put money on phone for jail calls? We've written this guide to help you understand the procedure. Not all of these types of information As a family member or friend, you can deposit money into a prepaid phone account that you set up to receive collect calls from an inmate. Contact GlobalTel customer support to get help with your order or ask us a question. How to Put Money in an Inmate’s Trust Account Sign In (or create an account) Once you have added your inmate, select the “+” icon next to their name to expand the page. Contact Us via Email Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form. In most cases GTL must be contacted to initiate any service, including personal and legal calling Telephones are available to inmates from approximately 7:30 a. All transactions conducted at ConnectNetwork. Video Visitation Account – See your loved one’s face! We sincerely apologize for any inconvenience this may cause as we work to improve our financial services. com website to manage their account with GTL. Many facilities allow friends and family to make deposits directly into the inmate’s PIN Debit account. If you have questions, please call 866-516-0115 and select the prompt for video visit. It takes approximately 24 hours for a money transfer to be applied to an account, after which the account holder can receive inmate calls. Click the tab “View My Account” found at the bottom of the page 3. Please be aware that there are telephone service providers who claim to be able to save customers money for inmate calls. READY TO GET STARTED? Create Account Sign In STEP 3: CONNECT WITH INMATE Simply follow the steps to add your loved one as a contact. com, (2) Install the ConnectNetwork mobile app (Android or iOS) on your mobile device, (3) Call 800-483-8314 to use the automated system or speak to a live agent, (4) Use a GTL installed kiosk (where available), (5) Make a deposit at your local Western Union, or (6) Mail a check or money order made payable Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the ConnectNetwork. Follow these step-by-step instructions to learn how. The core tenets of GettingOut Debit Link A Debit Link account is an inmate account that allows inmates to buy a variety of GTL tablet-related services such as streaming music, games, and eBooks available at their facilities. You can deposit funds into your inmate's trust account easily and quickly. They will also be able to Global Tel Link (GTL) - ConnectNetwork Global Tel Link - ConnectNetwork is now ViaPath charges about $6. Inmate Account Deposit the money into your loved one’s or friend’s account and they have the freedom to spend the money on phone calls or any other communications services available at their facility. All transactions conducted at The information below provides guidelines and information regarding sending mail, sending money, telephone calls, visitation, sending inmate packages to inmates, and inmate search. In 2021, we expanded our services to include tablet services. Federal Highway, Suite 400 Boca Raton, FL - 33487 Phone: (561)-220-2383 Email: support@globaltel. ConnectNetwork. For any Customer Service Issues regarding Inmate Telephone Services, please contact Telmate at 1-866-516-0115. Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. Customers will be prompted to call our automated system at 1-800-483-8314 to establish an AdvancePay account. With a Friends & Family account, you can deposit funds into your own personal account and pay for services like phone calls and video visits with your friend, who can only call your phone number. If you choose this way, you’ll have to confirm your phone number. This page contains FAQ, videos, as well as popular help topics about how to use GettingOut. After the amount of money is used the system will prompt the user to add funds to their AdvancePay account. png 0 0 Web Master //www. One such company uses the acronym "PCS" (Prison Call Solutions TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. A: There are several options to choose from: (1) Visit us online at www. You can set up a prepaid account so that an inmate can call you at your expense, using the money that you set up in your Global Tel Link account balance. Learn more about how our service works here. Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link The Call Forwarding tool allows for real-time detection when an inmate dials a called party number and the call is forwarded to a di erent number. To accept calls from an inmate at this facility, we recommend you create an AdvancePay® prepaid telephone account. 1. • Authorized & licensed money transmitter – nationwide capabilities • Wide variety of payment channel options - online, IVR, kiosk, mobile app and others • Extensive credit/debit payment card processing capabilities – level 1 When funds on a prepaid account are low, an automated system will contact customers with the option to add more money to their AdvancePay® account. dc. Once funds have been deposited, the deposit is credited to the offender and may be used to make phone calls to any allowed phone number. com website. Message Link Account – If you just want to send money for messages only, this is the account. com Account Creation and Management Instructions Family and friends of inmates can use the ConnectNetwork. Jun 6, 2023 · Global Tel Link, often abbreviated to GTL, is a phone company that provides service in prisons and jails. The tablets allow your loved ones access to GettingOut is a user-friendly web-based service that offers simple and reliable communication to inmates at select institutions around the United States. 81 = 3 credits. If you are experiencing problems relating to an inmate/customer telephone please contact Global Tel Link’s customer service center at 1-877-650-4249 for account information or billing inquiries. Global Tel*Link (GTL) manages the system. com to create a prepaid telephone account, add funds to prepaid telephone accounts, view balances, and more. Setting Up Phone Services If you have an incarcerated friend or family member who would like to have phone contact with you, you will first receive an automated call from ViaPath Technologies (dba Global Tel*Link) asking your permission to add your phone number to the incarcerated person’s “Call Allow List. 4. com, (2) Install the ConnectNetwork mobile app on your mobile device, (3) Call 800 483 8314 to use the automated system, (4) Use a GTL installed kiosk (where available), (5) Cash deposits at your local Western Union, (6) Mail a check or money order made payable to GTL AdvancePay and send to: AdvancePay A: There are several options to choose from: (1) Visit us online at www. Please call 803-896-8500 for information or questions not listed below | For institution physical locations, see our institutions page Parole Hearing Information for Visitors and Family Members (PDF) Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. A refund can be obtained by calling customer service at [877-650-4249]. 00 per 15-minute call from the jail. Then one might wonder, “How do I add money to my Global Tel Link?” Contact the GTL AdvancePay automated system at 1-800-483-8314. Alerts track when a specific phone number is called or an inmate ID is used in the ITS, notifying investigators through phone calls, text messages, and emails. GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. All transactions conducted at AZ Deposit Services Para Español, haga clic aquí. Here’s a step-by-step guide to set this up online. png Web Message Link Account – If you just want to send money for messages only, this is the account. Jan 27, 2025 · Method 2: By Phone Number You can also verify your GTL Getting Out by phone. Web – Visit www. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians The AdvancePay system used by Global Tel Link is set up for inmate friends and family members who want to fund calls to predetermined phone numbers. 2. Ben Customers can rest assured that collect call charges will not reach an excessive amount. Tablets offer specialized content and services for inmates to use during their stay at correctional facilities (where available). Phone payments can be made by calling 1-800-483-8314 through the GTL automated system. Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If you already have an AdvancePay account, you will have to add funding to the account to A: There are several options to choose from: (1) Visit us online at www. 27 = 1 credit = 1 message or photo. Methods to Add Funds: ConnectNetwork AdvancePay: Deposit money specifically for calls to your telephone number, ensuring calls from the offender to you are charged from your pre-deposited amount. Global Tel Link provides service to payphone systems in a variety of correctional facilities throughout the United States. Advance Pay Account Advance Pay accounts allow you to prepay for collect calls from an inmate to your phone number using the deposited funds. Inmates can also often purchase phone time they can use to make calls to numbers of their choice. When an inmate places a call to a number set up as prepaid, funds are deducted from the AdvancePay® account as soon as the call is complete. *Note: Video visits may not be available for all inmates. ConnectNetwork is excited to offer tablets to inmates at select facilities across the country. All Legacy Communications customers may request a refund by calling 1-800-356-8390. Learn more today. Under the “My Account” tab, you can click the “ Mobile Settings” button. You can add more to the account at any time. Jul 1, 2024 · For more information and to get started, visit www. doc. Make sure you understand the calling rates and any calling restrictions at the facility. contact now FACILITY STAFF To learn more about ViaPath, our products, or to sign up for email updates, please fill out our contact form below. Apr 4, 2016 · First, you have to decide where you want your money to go and how to use it. An automated system for Jan 1, 2023 · For years, ViaPath Technologies (formerly Global Tel*Link Corporation, or GTL) and ConnectNetwork have provided phone calls and trust deposit services to you and your loved one incarcerated at California Department of Corrections and Rehabilitation (CDCR) facilities. Inmates with PIN Debit prepaid phone accounts can pay for their own phone calls, and call any phone numbers allowed by their facility. Video = $. Apr 4, 2016 · To transfer funds to a new phone number: 1. 8 million inmates across the 50 States in the USA. Inmates can also fund this phone account from their commissary/trust account. Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Jun 6, 2023 · Visit the Global Tel Link website or call GTL to check your Global Tel Link account balance. Inmate Pin Debit Accounts Prepaid calling works by placing money on your phone number so that when your incarcerated loved one calls you, the funds are deducted from the balance on your prepaid account. Inmates cannot receive incoming telephone calls. NOTICE TO PRISONERS, FAMILY MEMBERS AND FRIENDS WARNING: Regarding Telephone Service Providers The Michigan Department of Corrections' vendor for prisoner telephone service is Global Tel*Link Corporation (GTL). Prepaid calling works by placing money on your phone number so that when your inmate calls you the funds are deducted from the balance on your prepaid account. Just call 1-866-516-0115 and follow the prompts. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. 866. The types of payment and deposit services that you can use to support inmates include: Trust Fund Our most Please note: To make a Trust Fund deposit via our automated phone system, be sure to reference the Site ID listed above. Ready to get started? Use the buttons in the upper right to create a new account or simply sign in if you’re an existing customer. ” GlobalTel helps inmates and families stay together with the lowest cost per minute inmate calling service. 00 per phone call with a phone number matched to the lowest rate offered (if yours is not already at the lowest price). These high-tech devices are similar to common handheld tablets, but are made exclusively by GTL. To view how-to instructions or frequently asked questions, visit our Help section. Users create an account, make a deposit, and then access those funds as needed. com, (2) Install the ConnectNetwork mobile app (Android or iOS) on your mobile device, (3) Call 800-483-8314 to use the automated system or speak to a live agent, (4) Use a GTL installed kiosk (where available), (5) Make a deposit at your local Western Union, or (6) Mail a check or money order made payable First, you have to decide where you want your money to go and how to use it. • Authorized & licensed money transmitter – nationwide capabilities • Wide variety of payment channel options - online, IVR, kiosk, mobile app and others • Extensive credit/debit payment card processing capabilities – level 1 Money orders filled out completely, containing the offender’s State ID & all of your information as sender, can be obtained from the following outlets only: Completed money orders can be mailed to our address: The envelope must include the offender’s full name and state ID and must have all of your return information or it will not be processed. Questions? See full list on tipsfolder. Then click the tab “Transfer Funds” on the left sidebar We’re available toll-free, 24/7 to assist with payments and customer support. Video visits Contact us FRIENDS AND FAMILY Looking to connect withyour loved one on ConnectNetwork? connect now Get in touch with our 24/7 customer support team. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. Phone – Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account Western Union – Payments to your AdvancePay account may be made by visiting your local Western Union. Friends & Family Account With Make a Deposit When you add funds to an AdvancePay account, you are providing your incarcerated loved one the opportunity to call you. Sending Money to a CDCR Inmate Is Quick, Safe & Easy Send Money Make trust/commissary deposits online at ConnectNetwork. This included names, contact information, driver’s license numbers, passport numbers, Social Security numbers, payment card and financial account information, personal messages, and grievance forms. Then, select the “MAKE DEPOSIT” button under “Trust Fund. LOCATION 300 INDIANA AVE NW, RM 4068 WASHINGTON, DC 20001 SERVICES AdvancePay Phone Trust Fund Visitation Scheduling Video Visitation For visitation services, please visit https://visitation. The instructions below will walk For questions regarding your account or transactions Call 1. com. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Closing My GTL AdvancePay® Account? If you are no longer receiving calls from individuals housed at a CDCR institution or other GTL serviced institution outside of CDCR, or would like to close your AdvancePay®, contact the GTL AdvancePay® Service Department and press “0” to speak with a GTL representative to request a refund. If you need additional assistance and want to speak to a representative please call the Service Center at 1-866-230-7761. When registering for your ICSolutions account, we recommend entering your GTL Visitor ID to expedite the approval process. gettingout. Funds can be added online or with the free ConnectNetwork mobile app. These include county jails and detention centers. Then make the Pennsylvania Department of Corrections (Site ID 172) LOCATION PA SERVICES Messaging Deposits to an inmate's trust account, as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Apr 4, 2016 · //www. It's a good idea to check the inmate balance or get your loved one to check prior to adding funds, because the AdvancePay system used means that charges for calls are deducted from the account balance. Video Visitation Account – See your loved one’s face! How can Friends & Family schedule a free visit? The only way Friends & Family can use a free visit is by suggesting a visit with the inmate. Jun 10, 2025 · ALL FACILITIES (except ATCs) HAVE TRANSITIONED TO ICSOLUTIONS (updated 6/10/25): All IDOC facilities (except ATCs) have transitioned video visitation service from GTL to ICSolutions. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Friends and family can register with ICSolutions to schedule video visits. Video visits from home have arrived at your facility! To start or schedule a visit, follow the instructions below. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. You can control expenses and call acceptance. When an inmate places a call to a number set up as prepaid, funds are deducted from the AdvancePay account as soon as the call is complete. com Services US Jail Call Services International Jail Calls About Us How GlobalTel Works Inmate Locator Useful links FAQ Send Postcards To Inmates Blog International Call Prefixes Send messages, make deposits, and share photos with our FREE Android app! The GettingOut Android mobile app is the easiest way to stay connected with an incarcerated loved one or friend. You can set up multiple Advance Pay accounts if you have inmates in separate facilities and wish to have calls directed to different phone numbers. ConnectNetwork. to 10:00 p. Whether you’re looking to send an inmate money, fund items like entertainment or educational content, or make required payments, ConnectNetwork offers several ways for you to help. Thank you, INDOC and GTL Please be advised that this information is being sent on behalf of the Indiana Department of Correction. From the section, you can click “Verify 011-******” to continue verifying that that’s your real phone number. 25. Rather than using dollars and cents, the Debit Link account uses a form of currency called link units to enable inmates to pay for these services. com A refund can be obtained by calling customer service at [877-650-4249]. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. We can save you $3. Services include video visits, phone calls and voicemail, and messages and photos. Questions? TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. The Mississippi Department of Corrections' telephone service provider, Global Tel* Link, offers telephone services to inmates housed in state operated and private facilities. When funds on a prepaid account are low, an automated system will contact customers with the option to add more money to their AdvancePay account. If the inmate has a free visit available and there are no prepaid funds on the Friends & Family account at the time the inmate confirms, the free visit will be deducted from inmate’s account. Now you can post and share photos as well as send messages from your Android device to inmate contacts at select correctional facilities. Access Corrections offers online inmate deposits, email, post bail, court, parole and probation payments. Keep enough money on your account so that your loved one in jail or prison can call you through GTL's service. AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. To ensure a seamless transition between providers Jul 20, 2023 · How To Receive Calls from an inmate How To Add Money To Your Global Tel Link Account Benefits of using Pigeonly For Your GTL Calls Contact GTL What is Global Tel Link Global Tel Link as founded in 1980, Headquartered in Reston, Virginia, USA, the Company serves approximately 2,300 facilities and 1. Unused funds in a PIN Debit account are refunded upon release, but otherwise Telephone Calls for Inmates The Inmate Telephone System allows only outgoing inmate calls. The cheapest, easiest ways to send money! Pay for Trust/Commissary, Community Corrections or Visitation Background feesTrust & Community CorrectionsVisitation Background Fees (Credit/Debit) For Trust and Community Corrections, create an account, select Arizona Department of Corrections as your facility and select the inmate. gov Conveniently connect with your inmate loved one over the internet through at-home video visits or on-site video visits. Please contact IDOC with any questions or comments that you might have. com/wp-content/uploads/2014/06/GO-Logo-300x1371. Inmate friends and family members should visit the Friends and Family Information page. The automated system will recognize the phone number from which you’re calling and ask if it’s the number from which you’d like to make a payment. Log in to your GettingOut account and select “New Deposit and Account Management System” 2. STEP 4: DEPOSIT FUNDS Easily add funds to your account and communicate anytime directly through the GettingOut mobile app to keep the conversations flowing! You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and refunds. comCalifornia Department of Corrections and Rehabilitation – Locate an inmate Why Send Money to an Inmate CDCR offender population can use Trust Fund money to purchase food, clothing, and other products. With a prepaid account, you can pay upfront and your loved one or friend can call until the money runs out. Edit photos, add filter effects to enhance images, send messages, post View some of our most frequently asked questions for immediate help with our inmate calling service. For more information or to set up a pre-pay phone plan, please visit ConnectNetwork, operated by Global Tel*Link or call them toll-free at 1 (800) 483-8314. Family members and friends of incarcerated love ones can setup a prepaid account, through Global Tel Link called AdvancePay to unblock phone numbers from correctional facilities. Adding funds to the individual line is possible, as is adding funds to the general trust account through the Connect Network account. $. m. 516. You can add a video or photo to your messages – but don’t expect them back, as offenders can’t send photos or videos. Prepaid calling works by placing money on your phone number so that when your incarcerated loved one calls you, the funds are deducted from the balance on your prepaid account. , unless there are security or Contact Information Address: GlobalTel Corporate Headquarters 7999 N. connectnetwork. *The facility does not provide the State ID GTL Financial Services is a leading provider of automated payment services to the corrections industry and to a variety of state & local government departments. ” Enter the dollar amount that you would like to send to your inmate’s trust fund in Reaching Technical Support This contact page is for correctional facilities. If you have enough funds in the Get ConnectNetwork help by browsing our list of frequently asked questions about common services and features on ConnectNetwork. . Inmate Voice Mail - Friends and family can now leave inmates a voice mail message up to 3 minutes for only $1. jdbwzdnz zsvx vjjsn znnkogih kqlgzt djptvh qekg tscsy amtij hbfyfi